The opportunity
Stripe is investing in building out its Global Professional Services team to actively engage all customers from Fortune 100s to startups to help accelerate their adoption of Stripe capabilities. The team is responsible for ensuring that our customers deploy quickly with high quality integrations.
What you'll do
Proactively providing technical guidance and support to users during their onboarding journey with Stripe.
Deliver pre-built technical workshops and kick off calls to users.
Provide light touch project management for ongoing Stripe implementations and: timely escalate any delays with planned go-live dates.
Troubleshooting technical issues and providing timely solutions to ensure a smooth onboarding process.
Collaborating with cross-functional teams to address user queries and concerns.
Maintaining accurate records of user interactions, issues, and resolutions.
What they're looking for
- Advanced English proficiency: fluent in written and spoken.
- + years of implementation consulting in API technologies or other complex technical environments.
- Excellent problem-solving and troubleshooting skills.
- Strong technical understanding of APIs and experience with SaaS solutions.
- Comfortable talking about technical concepts, and explaining how Stripe: works, both from a product features and API architecture perspective.
- Strong communication and interpersonal skills, with an ability to effectively: engage and influence various stakeholders.
- Experience working with financial systems, online payments, or e-commerce platforms.
- Experience collaborating with cross-functional teams in a fast-paced environment.
