The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Be responsible for net new customer acquisition, managing an entire sales: cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers.
Work with customers to understand their business and technical requirements.: You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.
Work diligently with cross-functional internal teams (Sales, Sales: Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.
Generate and maintain an accurate sales pipeline and forecast utilizing our: CRM, Salesforce through proactive efforts and collaboration with your manager.
Execute automation strategies to serve a large quantity of customers while: maintaining NPS and preventing churn
Be an owner to drive deals forward, knock down obstacles for our customers: and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team.
What they're looking for
- Develop expertise in the social impact and nonprofit market to help: prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
- Have world-class interpersonal and communication skills to make complex: technical and financial details sound simple.
- Ability to balance competing priorities and manage multiple projects/deals at the same time.
- At least 1+ years of closing sales experience or sales development/business: development experience in a technical SaaS/CPaaS space, with a record of top performance.
