The opportunity
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are…
What you'll do
You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Define installation best practices for the EMEA organisation
What they're looking for
- Assist partners in building project-specific installation guides using: Samsara best practices and deliver onsite training to installer technicians on project specific requirements
- Coordinate with installation partners to ensure work is completed on time, on: budget, and to Samsara’s quality standards in accordance with the Statement of Work (SOW)
- Identify risks early, propose mitigation strategies, and keep projects on: track. Serve as a point of contact for escalations and troubleshooting during install phases.
- Provide onsite oversight for large or complex deployments, including building: specifications, driving communication with installers, perform real-time troubleshooting, and complete onsite quality checks