The opportunity
You are a strategic advisor and a jurisdictional expert in the Americas (Canada, LATAM, etc. ) with a proven track record of helping customers navigate high-stakes complexities.
What you'll do
Serve as a definitive subject matter expert for EOR services across the: Americas, maintaining deep knowledge of varying regulatory environments.
Act as the primary advisor for complex international compliance requirements: in the Americas, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate global risk.
Partner with Legal, Product, and Operations to interpret global industry: trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies.
Partner with Customer Success to manage high-value accounts, addressing: sophisticated, Americas-specific needs that require advanced jurisdictional expertise.
Act as the final point of internal escalation for inquiries that cross into: complex compliance or high-liability HR territory, such as intricate leave scenarios and country-specific benefits in the Americas.
Proactively identify EOR expansion and upsell opportunities, guiding: customers through the strategic complexities of entering and scaling in new international markets.
What they're looking for
- Drive retention and growth of existing customer base through an education-based approach.
- Translate complex international regulations and processes into clear,: actionable guidance for customers and internal partners.
- Operate independently while contributing to team knowledge and scaling best practices across the organization.
- Utilize deep global knowledge to advise customers on legally sensitive and region-specific paths forward.
