The opportunity
Scale is looking to grow our IT team! We are looking for someone who is excited by the opportunity to be part of a fast-paced environment that pushes you to learn while doing.
What you'll do
Own the end-to-end new hire experience: coordinate with People Ops ahead of start dates, provision laptops and peripherals, and ensure every new hire is productive on day one.
Create accounts and assign role-based access across our identity and SaaS: stack (Okta, Google Workspace, Slack, Jira/Confluence, Zoom, Microsoft Entra ID/M365).
Enroll and configure devices (Mac and Windows) in MDM with required security baselines before handoff.
Lead new hire IT orientations, covering security expectations, core tools, and how to get help.
Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and reclaim licenses on the employee's last day.
Recover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on the last day.
What they're looking for
- Maintain auditable onboarding/offboarding checklists to support security and: compliance reviews (e.g., SOC 2 access controls).
- Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize, and resolve or dispatch every incoming request.
- Meet first-response and resolution SLAs; keep requesters informed and tickets updated until closure.
- Escalate appropriately with clear context and reproduction steps.
