The opportunity
We are seeking a proactive, customer-focused IT Support Specialist based in Dubai to anchor our regional IT operations . In this role, you will be the primary point of contact for internal employees, delivering white-glove technical support while managing core identity, collaboration platforms, and SaaS systems.
What you'll do
Serve as the first point of contact for internal employees, triaging incoming: requests through the ticketing system and established support processes.
Troubleshoot and resolve workstation, laptop, mobile, and basic network: issues for on-site staff and remote employees, escalating more complex support cases to senior staff or the appropriate team.
Deliver calm, clear support during high-priority incidents, keep users: informed, and document work thoroughly through to resolution.
Manage end-to-end employee onboarding and offboarding workflows, ensuring: zero-day access provisioning, hardware readiness, and secure offboarding compliance.
Build and maintain support procedures and employee-facing knowledge base: articles so common issues are handled consistently.
Partner with business units as a go-to support contact and communicate: clearly, in writing and in person, across the organization.
What they're looking for
- Professional proficiency in English
- years of experience in help desk, internal IT support, or a similar technical: support role. Experience in a fast-paced or global team is a plus.
- Strong experience with supporting user accounts, password resets, MFA, and: SSO, specifically with Okta and Google Workspace.
- Experience with Mobile Device Management (MDM) platforms such as Iru (macOS) and Microsoft Intune (Windows).
- Basic understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi, and VPN),: with familiarity supporting UniFi/Ubiquiti equipment a plus.
- Comfort supporting employees in Slack and other everyday collaboration tools: such as Microsoft Office 365 (channels, apps, notifications, and common access issues).
- Strong written and spoken English, with the ability to explain technical: issues clearly to both technical and non-technical colleagues across international teams.
- A patient, helpful, solutions-oriented approach to supporting internal staff,: with a commitment to follow-through and a positive experience for every request.
