The opportunity
The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.
What you'll do
Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.
Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.
Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.
Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.
Have strong technical expertise in macOS (with a working knowledge of Windows: as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.
Demonstrate excellent written and verbal communication skills, ensuring: clarity and professionalism in both internal and external interactions.
What they're looking for
- Excel at troubleshooting and problem-solving within Mac and macOS: environments, ensuring smooth operations for users.
- Have experience orchestrating high-production all-hands events, managing the: AV and technical aspects to ensure successful outcomes.
- Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.
- Exhibit precision and attention to detail in your work, consistently delivering high-quality results.
