The opportunity
SumUp's Credit Management team keeps our subscription and hardware financing business healthy across five European markets: France, Italy, Spain, DACH and the UK. In Italy, growth in subscription sales and the launch of "Installment from the Shop", our new self financing option…
What you'll do
Contact merchants by phone and email to collect overdue subscription payments: and negotiate repayment agreements
Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams
Manage cases in the Finance Salesforce queue in line with agreed service levels
Process cancellation requests and other administrative account changes accurately and on time
Collaborate with external debt collection agencies on more complex cases
Read and interpret financial information across SumUp's platforms, primarily Salesforce
