The opportunity
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
What you'll do
Monitor network systems and respond to alerts, escalating complex issues to senior engineers
Support day-to-day maintenance of our WAN/LAN infrastructure and site connectivity
Assist with configuration changes, patching, and troubleshooting for switches, routers, and firewalls
Keep network documentation and diagrams current
Help end users resolve connectivity and hardware issues
Triage alerts in tools like DataDog and log recurring issues for senior review
What they're looking for
- –2 years of hands-on IT or network support experience (internships and personal lab work count)
- A solid grasp of networking fundamentals: TCP/IP, VLANs, DNS/DHCP, basic routing and switching
- years experience with WiFi, heatmapping, capacity designing and infrastructure design as nice to haves
- years experience with Ubiquiti and Unifi products
