The opportunity
Cloud Operations Engineers are responsible for building internal tools and process automation. Day-to-day duties are creating and monitoring systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases,…
What you'll do
Team leadership: partner with and assist COE Management with the tasks of providing ongoing technical feedback to engineers, support their growth and creating an inclusive team environment
Execution and delivery: play a key role in guiding team members through project deliverables ensuring high quality outcomes while also assisting in meeting or resetting timelines when required
Time management: between assisting team members with day to day tasks ranging from incident to project management
Cross-functional collaboration: work closely with Product, Technical Services and R&D to surface team’s pain points and drive alignment with the goal of providing an excellent user experience to the end customer
Coordinate with Lead counterparts within Cloud Operations as well as: Technical Services to ensure our uptime guarantees to the MongoDB Atlas customer base
Assist and collaborate with the team on scoping, designing, deploying and: ongoing maintenance of systems that focus on reducing mean time to resolve customer incidents
What they're looking for
- Strong leadership skills, with hands-on experience in similar roles working: in small to mid sized Engineering Teams in a rapid-growth environment
- Strong diagnostic/troubleshooting process, with significant experience: troubleshooting end-to-end technical issues in production environments
- Experience supervising, leading and monitoring progress of Software Development projects
- Patience, empathy, and a genuine desire to help others
- Excellent communication skills, both written and verbal
- Ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
- Experience with being an oncall DevOps, SRE, or Cloud Operations engineer
- Expertise with Linux system administration and networking technologies
