The opportunity
🚀 We’re on a mission to make money work for everyone.
What you'll do
Leading the research that shapes our entry strategy for new markets, starting: with discovery across new EU markets
Developing and evolving a repeatable market-entry research approach,: prioritising the questions that matter most and balancing depth, speed and confidence
Building a clear view of local money behaviours, banking expectations,: customer needs, trust drivers and barriers to adoption
Identifying, understanding and sizing priority customer audiences, partnering: closely with Data, Strategy and Product
Assessing how well Monzo’s current and near-term proposition fits local customer needs and market expectations
Setting a high bar for evidence quality, triangulating across sources and: challenging assumptions where the evidence does not support them
What they're looking for
- Synthesising complex and sometimes conflicting evidence into clear: recommendations, trade-offs and confidence levels, and use them to shape business, product and marketing decisions
- Choosing the right research approach for each question, combining hands-on: research with AI, specialist expertise and agency support where these add value
- Significant experience in customer research or consumer insight, with a track: record of shaping strategy and business outcomes
- Experience tackling ambiguous, early-stage problems such as market entry,: proposition development, innovation or audience strategy
