The opportunity
Stripe's Accelerate team works across all segments to ensure users receive the right implementation support to maximize their success on Stripe. You will drive service attachment rates for Startups while building revenue through paid services for SMB and Commercial segments,…
What you'll do
Evaluate user needs and recommend the most appropriate service offering to: ensure their success on Stripe (free or paid)
Drive Professional Services attach for SMB and Commercial users in both SEA: and the GCN market, ensuring they receive appropriate implementation and integration support
Collaborate with Account Executives to ensure smooth user handoffs and appropriate service offerings
Scope projects accurately to ensure alignment between customer needs and our delivery capabilities
Build and maintain strong relationships with the Sales team for effective service alignment
Support user success by focusing on increasing Stripe product activations
What they're looking for
- + years of customer facing experience at a leading technology or payments: company and a track record of top performance.
- Experience in pre-sales and sales, as well as in contract and Statement of Work (SOW) development.
- Ability to understand technical requirements and match them to appropriate service offerings
- Strong judgment in determining which service offering best suits different user segments
- Experience qualifying opportunities and identifying upsell potential
- Strong communication skills with the ability to translate technical concepts for business audiences
- Experience working cross-functionally with sales, product, and delivery teams
- Ability to build strong relationships across different customer segments
