The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues
Own the maintenance, configuration, availability, and business continuity of core IT services
Act as Incident Manager or partner closely with Incident Management during: service outages, and security incidents, ensuring clear and timely communication to the business
Identify recurring issues, define corrective actions, and implement long-term solutions
Provide advanced support for Google Workspace, including email delivery,: permissions, security issues, and service integrations
Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta
What they're looking for
- Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru
- Serve as Tier 3 support for macOS, hardware, and network-related issues
- Design, write, and maintain custom scripts or applications to improve system: efficiency and reduce manual effort
- Create and maintain IT documentation and contribute to the Knowledge Base
