The opportunity
As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.
What you'll do
Design, develop, publish, and maintain engaging, accessible, and accurate: customer learning experiences across Dropbox products and education platforms.
Create and update web-based training, learning paths, product-launch: education, tutorials, multimedia content, and other instructional resources.
Translate complex product workflows and customer needs into clear,: task-oriented instruction with logical sequencing and actionable next steps.
Author, publish, and maintain learning content using Contentful and related: content-management and learning-delivery platforms, including quality assurance and localization preparation.
Collaborate with Product, Product Marketing, Customer Advocacy, Support,: subject-matter experts, and program managers to deliver education aligned with customer and business needs.
Responsibly leverage AI tools to support content drafting, storyboarding,: synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.
What they're looking for
- Experience creating or maintaining customer-facing learning, instructional,: technical, enablement, or product education content.
- Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.
- Experience using content-authoring, learning-management, or publishing platforms.
- Ability to collaborate effectively with subject-matter experts and: cross-functional stakeholders to develop and refine instructional content.
- Understanding of instructional quality principles, including accuracy,: accessibility, consistency, and learner usability.
- Strong organizational skills and the ability to manage multiple content: deliverables, incorporate feedback, and meet deadlines.
- Ability to learn and responsibly use AI-assisted tools to improve: productivity while maintaining accountability for content quality and accuracy.
- Experience developing web-based training, interactive learning, quick-start: guides, video tutorials, or progressive learning paths.
