The opportunity
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
What you'll do
Serve as a first point of contact for GTM and Telecom Carrier Relations: colleagues and provide education and process guidance on commercial contracts and other legal inquiries
Review, vet, and provide timely responses to a high volume of incoming legal: requests, including general legal questions, agreement negotiation requests, and other legal support needs, while ensuring adherence to internal processes and policies
Independently review and negotiate NDAs, SOWs, assignment and assumption: agreements, transition services agreements, service orders, and other miscellaneous legal documents on Twilio's template and counterparty's template
Support law firm eBilling matter creation and configuration, and resolve: escalations related to law firm invoices
Be an operational expert on all processes that touch the Center of Excellence: (e.g., Twilio's GTM-facing and telecom carrier-facing contracting processes, law firm billing-related processes)
Contribute your knowledge and learnings from novel situations to the Center of Excellence Playbook
What they're looking for
- Support a range of ad-hoc operational projects and high-volume tasks across multiple legal functions
- A bachelor’s degree
- + years of experience as a Legal Operations Analyst/Manager, Contracts Administrator/Manager, or Paralegal
- Strong working knowledge of commercial contracts and commercial contracting: principles, including experience independently drafting and negotiating NDAs, SOWs, assignment and assumption agreements, transitions services agreements, and service orders
