Logistics Support Specialist IIINew
The opportunity
About the Role The CSS III will be the on-site point of contact between the customer, plant operations, CSS, carriers, and internal teams. The role focuses on ensuring smooth transportation execution, providing proactive customer service, anticipating risks, and resolving operational issues in real time.
What you'll do
Monitor daily transportation and shipment execution at the plant.
Coordinate with customers, carriers, CSS, and internal teams.
Proactively identify and resolve operational issues and conflicts.
Manage appointments, truck arrivals, documentation, and plant requirements.
Provide clear and timely visibility on shipment status, risks, and corrective actions.
Take ownership of incidents through resolution and support continuous improvement.
What they're looking for
- Maintain strong customer relationships and ensure high service levels.
- Experience in Customer Service, Logistics, Transportation, Supply Chain, or Operations.
- Strong communication and customer service skills.
- Proactive, solution-oriented, and comfortable making decisions under pressure.
