Logistics Team Lead - all gendersActive
The opportunity
Here at HelloFresh, we are a global meal kit delivery service that aims to make cooking at home easy, fun, and convenient. Convenience for customers is the backbone of our business, therefore it's imperative that our customers receive their deliveries on time, in full, to the right location and in perfect condition.
What you'll do
Senior point of contact owning relationships with our Middle & Final mile: 3PL’s with a focus on improving performance, overall customer experience and reducing costs.
Track and analyse carrier metrics, such as OTD, service quality &: reliability, cost efficiency. Identify areas for improvement and develop actionable insights.
Crisis management e.g. mitigating delivery risks (eg snow) to ensure minimal disruption to service.
Lead and motivate your team, leading by example at all times and exemplifying HelloFresh DNA.
Ownership and continuous improvement of our best in class engagement scores,: making HelloFresh and specifically the Logistics department a great place to work.
Relentless prioritisation and open communication to ensure everyone is working towards the same goals.
What they're looking for
- Full P&L ownership.
- Contract management, reducing delivery costs through supplier negotiations and other creative initiatives.
- Create long term solutions to reduce delivery errors in conjunction with our: key suppliers and internal teams, with a strong focus on using data to measure the effectiveness of initiatives.
- Evaluate new partner opportunities, deciding the selection and onboarding of: new carriers based on performance, service capabilities, and cost-effectiveness.
