The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Serve as the primary point of contact for transportation partners for all: things regarding product functionality, billing, and customer service issues
In partnership with Enterprise Account Executives & Account Managers, launch: and implement transportation programs -- each with unique needs
Triage partner issues and ensure they are resolved in an appropriate timeline.
Understand the transportation nuances/objectives amongst our largest: corporate customers and how Lyft Business products can support their transportation needs across use cases like corporate travel, commute, courtesy, events, recruiting, etc.
Conduct frequent product demos to customers as part of onboarding and: implementation process across organizations in the enterprise, retail, and hospitality space
Optimize and monitor usage of implement transportation programs,: communicating with customers on how programs can be optimized
What they're looking for
- Troubleshoot product issues and serve as a liaison between Lyft’s product,: support and sales team to recommend changes & enhancements to our overall product suite.
- BA/BS or equivalent required
- Minimum 1-2 years experience in previous customer success roles, ideally in: the technology or transportation sector
- Ability to handle multiple internal and customer facing responsibilities at once
