The opportunity
At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning.
What you'll do
Resolve customer issues and help in their successful adoption of Anyscale platform
Be a technical advisor, and internal champion for our key customers
Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution
Participate in our follow-the-sun customer support model to ensure continuity: in resolving high priority tickets
Keep track of open customer bugs and feature requests to influence: prioritization and provide timely customer updates upon resolution
Contribute towards improvement of internal tools and documentation of: playbooks, guides and best practices etc. based on observed patterns
What they're looking for
- Habitually provide feedback and collaborate cross-functionally with product: and engineering teams to address customer issues with a focus on improving the product experience
- Build and maintain strong relationships with technical stakeholders within customer accounts
- + years of experience in a Machine Learning role in a dynamic, fast-paced, startup-like environment
- Strong organizational skills and ability to manage multiple customer needs simultaneously
