The opportunity
Our interview process is thorough - we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you.
What you'll do
You have a strong track record of Customer Success experience in B2B SaaS (at: least two years), supporting customers through the adoption and long-term optimization of complex technologies. You enjoy building trusted partnerships with customers and helping them realize measurable value throughout the customer lifecycle.
You have experience managing a portfolio of approximately 60 mid-market: customers with over $1.5M in total ARR. You’re comfortable balancing proactive engagement across a broad book of business while building strong relationships with a diverse set of stakeholders to drive adoption, retention, and growth.
You have experience partnering cross-functionally with teams such as Sales,: Marketing, Product, Support, and Operations to advocate for customer needs and deliver a seamless customer experience.
You enjoy becoming a product expert and have demonstrated this in previous: Customer Success roles. You create “aha” moments by tailoring trainings, workflow guidance, and strategic recommendations to each customer’s unique goals and challenges.
You’ve worked with technically complex products and bring strong curiosity: and problem-solving skills to understanding how systems, workflows, and integrations operate in practice
📣 You demonstrate mastery of clear communication. You ask questions with: precision and can explain complex concepts in simple terms.
What they're looking for
- 🎧 You are a great listener. You see your role as providing the voice of the: customer to internal stakeholders so we can ensure that our product roadmap continues delivering value.
- 📊You enjoy working with a larger book of varied customers, and can: effectively prioritise your time to make the biggest impact.
- 🧩 You’re energized by learning and supporting a complex product. You enjoy: diving deep into technical details, navigating advanced configurations, and data workflows, and you enjoy helping customers make sense of them.
- 🧑🏫 You love to teach. Whether it’s a complex report to a very tenured data: analyst, or a workflow to a brand new recruiter, who is new to SaaS tools, you see every teaching moment as an opportunity.
