The opportunity
Partnering with stakeholders across the Technical Services (post-sales support) team, Analytics, Finance, and other teams around the business, this role surfaces key insights to drive business decision-making. The Business Analyst will own recurring business reporting cadences,…
What you'll do
Own recurring business reporting cadences and deliver high-quality, on-time: reporting materials for leadership reviews, performance reporting, and operational planning
Conduct a thorough first pass of the data for each deliverable by identifying: meaningful trend changes, anomalies, open questions, and areas that warrant deeper follow-up, so reporting is paired with insight rather than just raw metrics
Drive analyses of Technical Services business processes, service performance,: pricing models, deal structures, and other operational topics; highlight actionable insights and communicate trends that help the business grow and scale
Support recurring financial, forecast, and capacity-related analysis in: partnership with Finance and cross-functional stakeholders
Partner closely with Analytics, Data Engineering, and Data Architecture teams: to ensure data is ingested, cleaned, configured, and documented in a consistent and accurate manner
Consult with stakeholders on what data and reporting they need to measure: performance and evaluate initiatives; design and build dashboards that empower stakeholders to self-serve according to business requirements
What they're looking for
- Translate analyses into concise narratives, recommendations, and reporting: that can be consumed by both technical and non-technical audiences, including senior leadership
- Balance recurring reporting commitments with scoped strategic and ad-hoc analyses as priorities require
