The opportunity
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it.
What you'll do
Team Leadership & Empowerment: Manage, mentor, and inspire a regional CTSD program manager team. Review daily trends, achievements, and operational challenges to set clear daily objectives and empower your team to meet them.
Talent Development & Delegation: Selectively delegate activities to give team members opportunities to expand their portfolios and gain new experiences. Provide continuous feedback, coaching, and guidance anchored in skills matrices and personal development plans.
Customer Engagement & Growth: Focus on customer retention, satisfaction, and growth through high service quality. Partner closely with commercial key stakeholders, sea logistics leads, and regional management to continuously optimize the customer experience.
Cross-Functional Collaboration: Engage daily with operations, gateway teams, and business development peers to ensure seamless cross-functional alignment, drive customer retention, and pursue profitable growth across targeted trade lanes.
Financial & P&L Oversight: Accountable for analyzing team P&L, deploying strategic initiatives to optimize performance, and delivering against all financial targets and strategic objectives for APAC.
Process Innovation & Improvement: Regularly explore innovative operational ideas, establish team consensus, and execute process improvements that eliminate waste, enhance controls, and increase productivity.
What they're looking for
- Best-in-Class Onboarding: Ensure seamless, structured customer onboarding for new Control Tower accounts, establishing clear operational frameworks from day one.
- Data Quality & Reporting Excellence: Enforce rigorous process controls to ensure complete and correct customer contact data, high-level data integrity, milestone timeliness, and accurate client reporting.
- PO & Shipment Governance: Actively manage interfaces and data exchange across your team and key stakeholders to ensure effective, efficient purchase order and shipment management.
- Stakeholder Relationship Management: Maintain close relationships with internal and external clients as well as senior stakeholders to gather feedback, identify operational gaps, and resolve systemic challenges.
