The opportunity
This role reports to the Manager, Trucking & Warehouse (based in Ho Chi Minh City) and is a senior, high-autonomy position: you are expected to be the go-to person in Hanoi, capable of resolving day-to-day issues independently, and proactively improving how the team works
What you'll do
Coordinate domestic trucking bookings: trucking only, or trucking attached to ocean and air shipments across Vietnam, including EXW pickups, port runs, and cross-dock moves.
Fulfill ad-hoc trucking, CFS, and storage service requests from internal teams and clients.
Track shipment and warehouse milestones, ensuring Flexport systems are updated accurately and KPIs are met.
Act as the first point of contact for on-site issues in Hanoi, resolving: delays, exceptions, and service issues directly with vendors and warehouse operators before escalating.
Liaise with CFS/warehouse vendors to ensure service quality, safety compliance, and cost efficiency.
Identify operational bottlenecks in warehouse workflows and recommend practical improvements.
What they're looking for
- Bachelor's degree in logistics, supply chain, business, or a related field.
- –5+ years of experience in trucking, freight forwarding, warehousing/CFS, or: logistics operations, with at least 1 year in a role requiring independent ownership.
- Hands-on experience with warehouse and CFS operations is required; experience: setting up or improving CFS workflows is a strong plus.
- Demonstrated experience building or improving SOPs and operational reporting in a previous role.
- Genuine interest in automation and process improvement: comfortable with Excel/GSheet formulas, macros, or basic tools/scripts; experience with TMS or building simple internal tools is a plus.
- Familiarity with Vietnam's domestic trucking and warehousing/CFS market,: especially in the Hanoi/Northern region.
- Fluent working English (able to lead calls and written communication with overseas teams).
- Proactive, solutions-oriented communicator who flags problems early and: drives resolution without needing close supervision.
