The opportunity
As the Manager, Onboarding, you will lead and mentor a team who serve as the crucial initial point of contact for post-sales customers transitioning onto a new Justworks product. You will leverage your expertise to oversee the entire onboarding lifecycle, ensuring a…
What you'll do
Work closely with Sales and Customer Success teams to ensure seamless new customer onboarding
Obsess over key metrics such as onboarding success and customer satisfaction
Coach your team members in reinforcing Onboarding best practices, our CSO identity, and the Justworks brand
Work closely with team members and internal teams to advocate for customer: needs and that the voice of the customer is heard, understood, and prioritized
Handle general management responsibilities, such as conducting 1:1s, leading: regular team meetings, generating reports, and conducting annual performance reviews
Support hiring and expansion of our Onboarding Team
What they're looking for
- or more years of experience in customer onboarding, customer success, or service operations
- or more years of people and team management experience
- Proven track record of coaching and developing high-performing teams
- Demonstrated success achieving team KPIs and operational targets
- Experience building or improving processes in a scaling environment
- Strong cross-functional collaboration skills
- Impeccable organizational, written, and verbal communication skills
- Experience in HR Tech or SaaS preferred
