The opportunity
Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering…
What you'll do
People Leadership & Coaching: Coach, mentor, and develop a high-performing team of Enterprise CSMs through regular 1:1s, performance reviews, and career development planning while defining goals, KPIs, and success metrics.
Executive Relationship Advisory: Build and nurture executive-level relationships with enterprise customers, serving as an escalation point, strategic advisor, and leader for executive business reviews.
Program & Operational Scaling: Design and launch scalable programs and operational frameworks to improve customer health, drive product adoption and AI consumption, and optimize retention across the enterprise portfolio.
Portfolio Risk & Opportunity Management: Identify, track, and mitigate churn risk while systematically surfacing and converting expansion opportunities.
Cross-Functional Voice of Customer: Partner closely with Sales on account strategy and collaborate with Product to capture product gaps, synthesize customer feedback, and influence the product roadmap.
Demonstrates curiosity about AI tools and emerging technologies, with a: willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
What they're looking for
- + years of experience in Customer Success or Account Management within: Enterprise SaaS, with at least 2–3 years in a direct people leadership or team management role.
- Proven track record managing complex, high-value enterprise accounts, with: experience in the AI or ML space strongly preferred.
- Operationally minded leader capable of building, executing, and iterating on: programs, playbooks, and processes at scale.
- Commanding executive presence with comfort navigating C-suite relationships: on behalf of your team and the organization.
