The opportunity
As a Manager of Beneficial Deployments Customer Success at Anthropic, you'll be a pivotal front-line leader managing Customer Success Managers who drive value across our portfolio of Beneficial Deployments Customers. Anthropic’s Beneficial Deployments team is focused on building…
What you'll do
Directly manage and develop a team of 4-8 Customer Success Managers supporting strategic nonprofit accounts
Serve as a player-coach by directly owning a few strategic accounts, driving: outcomes for our highest-impact partnerships while demonstrating best-in-class customer success practices for the team.
Help shape and execute account strategies that nurture growth and deepen: impact within nonprofit and mission-driven organizations, adapting enterprise CS motions to the realities of nonprofit budgets, capacity, and stakeholder structures
Support future nonprofit launches. As our products and offerings evolve,: partner with Product, Marketing, Partnerships, and Sales to determine how we bring them to customers, and hold the team accountable for partners realizing the value the launch promised.
Coach team members on customer success best practices, including change: management and adoption strategies, value realization, and expansion methodologies across our product suite
Join strategic customer engagements and escalations, demonstrating executive: presence with C-level stakeholders across flagship partnerships
What they're looking for
- Help shape our systems integrator and implementation partner model,: partnering internally to extend delivery capacity and reach far more nonprofits than we can serve one to one
- Serve as a visible voice on AI adoption in the nonprofit and mission-driven: sector, represent Anthropic at sector convenings, customer-facing forums, and bring that external point of view back to sharpen our strategy
- Build and refine scalable CS processes including success planning frameworks,: QBR templates, and repeatable sector playbooks
- Partner closely with Sales to identify expansion opportunities, facilitate: smooth handoffs, and ensure aligned account strategies
