The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
Manage, coach, and retain a high-performing team of Customer Success: Managers, driving hiring, onboarding, and continuous development.
Accountable for team KPIs across platform adoption, gross/net renewal, expansion, and customer advocacy.
Analyze the team's book of business to proactively mitigate churn risks and pursue growth opportunities.
Partner with Sales Leadership to align strategies, execute joint account: planning, and deliver strong commercial outcomes.
Act as the senior escalation point for critical account issues within your team’s portfolio.
Advocate for customer use cases internally with Product, Engineering, and cross-functional teams.
What they're looking for
- Build strong relationships with senior customer executives, ensuring clients: continuously achieve value from Braze.
- Guide CSMs in driving independent platform adoption and technical integration across the customer lifecycle.
- Identify and implement process improvements to scale Customer Success operations.
- + years of experience managing or mentoring staff, with a proven track record: of inspiring teams, driving individual growth, and consistently exceeding KPIs.
