The opportunity
MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program. You will play a key role in the growth and success of MongoDB, our customers and CS team members.
What you'll do
Passion for and experience in hiring, developing and managing a team of: individual contributors; Your team and their success are your top priority
A proven track record and experience with fast-growing teams, using data to: drive initiatives and guide your decision making processes
A mind for technology; We’ll teach you all about MongoDB and databases, but: our users and products are inherently technical; You should be too
Experience or aptitude for learning enterprise infrastructure technologies;: exposure to MongoDB or NoSQL databases is a plus, but not required
High organization in your workflows; To lead and execute efficiently, you’ll: need to be a specialist in prioritization and time management
You know how to deal with ambiguity and be able to navigate through it with: perseverance, a positive mentality and a point of view; We’re still growing and learning and will look to you to help us establish and evolve processes
What they're looking for
- A strong desire to embrace partnership and collaboration; You’ll be working: with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization and the market
- You have experience in working and collaborating with internal and external: partners with diverse cultural and professional backgrounds
- An adaptive mentality; You love an ever-changing environment where you are: constantly improving yourself, the team and your processes
- Outstanding verbal and written communication skills with the ability to: present to a diverse audience both internally and externally
