The opportunity
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
What you'll do
years of management experience in overseeing a technical support: organization, preferably within a SaaS B2B environment.
Proven track record in leadership and talent development, including the: recruitment, motivation, and mentoring of high-performing teams.
Demonstrated ability to coach and cultivate a culture of continuous learning and adaptation.
Expertise in addressing complex and time-sensitive technical support challenges effectively.
Exceptional written and verbal communication skills.
Capability to foster a growth-oriented and supportive team culture that: encourages development and collaboration.
What they're looking for
- Experience in working within decentralized organizations, facilitating: collaboration with partners and team members across diverse regions and time zones.
- Skilled in managing critical customer-facing escalations and maintaining: clear communication with internal and external stakeholders until resolution is achieved.
- Strong attention to detail for documentation and process standardization across global teams.
- Ability to synthesize complex concepts and articulate them clearly to varied audiences.
