Senior Customer Success Manager (French-speaking)New
The opportunity
We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
What you'll do
Own a book of Enterprise customers (1,000+ employees) across our French and: CEMEA regions, serving as their primary strategic advisor throughout the full customer lifecycle.
Lead strategic conversations with customers and their Executive teams (CPOs,: Heads of People, Org Development) alongside People Scientists or Account Managers, leveraging your knowledge of People & Culture topics to advise on people strategies.
Proactively drive product adoption, retention, and business outcomes across your Enterprise book of business.
Facilitate key customer journey touchpoints including Partnership Kick-Offs,: Feedback Strategy Reviews, Business Reviews, Project Meetings, and platform enablement sessions.
Develop and execute strategic plans to secure on-time renewals for Enterprise: customers, proactively identifying and mitigating renewal risks.
Lead complex contract negotiations end-to-end: partnering with legal and finance on terms, pricing, and compliance — and re-sell value to accounts that need re-engagement.
What they're looking for
- Serve as the primary point of contact for all renewal discussions, balancing: customer needs with company objectives and accurately forecasting your pipeline.
- Work closely with Account Executives to identify upsell and cross-sell: opportunities at renewal, and collaborate with CSMs, People Scientists, Product, and Support for a seamless customer experience.
- Reset expectations with customers by having challenging conversations when appropriate.
- Nurture and track renewal success and customer value in the CRM,: communicating openly and keeping relevant information up to date.
