Manager, Delivery Solutions Architects - Toronto, ONActive$254K
The opportunity
Build and lead a team of Delivery Solution Architects. DSA’s lead the post sales technical strategy for our largest Enterprise customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible.
What you'll do
Manage a diverse team of Delivery Solution Architects to achieve customer,: company, and team goals (usage growth, career growth and hiring)
Hire, coach, and grow a team of Delivery Solutions Architects for a company in high-growth mode
Keep your team of DSA’s ahead of the technical curve. A DSA adds value by: maintaining advanced knowledge of the technology stack, and advising customers on the best use of it in their architecture. You will make sure that your team is continuously learning and staying in-line with the other field functions while consistently exceeding their certification goals
Assign accounts and distribute work across individuals for optimal customer coverage and team balance
Inspire the team to be customer obsessed by understanding customer goals,: their use cases, and Databricks technology
Build relationships and partner with Sales, pre Sales and professional: services teams to accelerate growth of customers
What they're looking for
- Work with cross functional teams to reduce customer risk and help your team: with escalations and address any issues or blockers
- Lead team activities to monitor customer progress and forecast growth
- Provide input to grow and improve internal processes, drive operational rigor: and lead programs that drive impact across the organization
- Maintain a robust hiring pipeline at all times
