The opportunity
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
What you'll do
Build the underwriting function from the ground up. Stand up Toast's Embedded: Finance Operations presence in Bengaluru: define the operating model, workflows, quality standards, SLAs, and controls for a high-performing underwriting team.
Lead as a player-coach. Manage a team of underwriters directly and few team: members on a dotted line. Stay hands-on with underwriting decisions, case reviews, and escalations while coaching the team to consistent, high-quality outcomes.
Hire and grow the team. Partner on annual planning to shape headcount and: capacity needs, then recruit, onboard, and develop talent as the team expands.
Drive automation and AI transformation. Find opportunities to automate manual: underwriting and operations work, and partner with Product and Engineering to build and roll out AI-enabled tools, decisioning workflows, and self-serve processes.
Make operations data-driven. Define the metrics that matter (throughput,: turnaround time, decision quality, accuracy) and build the BI dashboards and analytics that track performance, surface risk, and guide decisions.
Build strong cross-functional partnerships. Act as the operations voice to: Product, Engineering, and Risk stakeholders in Bengaluru. Translate operational insight into product requirements and policy feedback.
What they're looking for
- Work as part of a global team. Partner closely with the US-based underwriting: team and leaders, and with global Embedded Finance counterparts, to align on priorities, policies, and standards across time zones.
- Lead through change. Guide the team through new processes, tools, and ways of: working with clear communication, empathy, and a steady focus on outcomes.
- Maintain strong risk and compliance discipline. Make sure underwriting: practices follow credit policy, regulatory expectations, and internal controls, and support audits and reviews as needed.
- Use AI tools in your own workflow and help set how the team uses them well,: including how to critically evaluate what they produce.
