The opportunity
Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role…
What you'll do
Manage and continue building a team of Fraud Operations Specialists who: manage & review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA)
Develop a deep understanding of Ramp’s risk management policies: (underwriting, payments, transactions, credit limit changes, collections) across all products
Partner with Product, Engineering and Data Science teams to build best in: class risk tooling to increase operational efficiency
Partner with risk strategy teams to create a closed loop process to enhance policies and procedures
Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency
Research emerging fraud trends to innovate on Ramp's decisioning systems and policies
What they're looking for
- Help coordinate and respond to incidents through on-call duties as needed –: in addition to customer escalations or sensitive case handling
- Partner with Customer Support to educate and create awareness on fraud: prevention best practices, identifying social engineering attempts, and support customers
