The opportunity
As the Manager of Contract Management, you’ll lead a team of global Startup Contract Managers responsible for renewal strategy, customer retention, and commercial partnership management across Ashby’s customer base. You’ll act as a coach, operator, and strategic thought partner…
What you'll do
Lead and coach a team of 5 Startup Contract Managers (4 in America and 1 in: EMEA) responsible for renewals, contract negotiations, and commercial partnership conversations
Up-level team performance through thoughtful coaching, operational: discipline, and skill development across negotiation strategy, forecasting, customer communication, and stakeholder management
Help build scalable renewal processes, systems, and operational workflows: that improve efficiency while preserving a high-touch customer experience
Partner cross-functionally with Customer Success, Sales, Product, Finance,: Legal, Support, and RevOps to align on customer strategy and commercial outcomes
Drive consistency in renewal execution, forecasting accuracy, CRM hygiene,: and pricing governance across the team
Support the team in navigating complex negotiations involving procurement,: legal, executive stakeholders, pricing transitions, and multi-product commercial conversations
What they're looking for
- Translate successful negotiation strategies and customer patterns into: repeatable frameworks, playbooks, and enablement materials for the broader organization
- Help shape the long-term vision and operational strategy for the Contract: Management function as Ashby continues to scale
- You communicate with clarity and empathy. You ask thoughtful questions,: simplify complex concepts, and build trust through transparent communication.
- You enjoy coaching. You see every negotiation, renewal, and customer: interaction as an opportunity to help your team learn and grow.
