The opportunity
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
What you'll do
Lead, hire, and develop a team of Customer Success Managers, Leads, and: Specialists across Europe, the Middle East, and Africa
Grow revenue across an existing book of enterprise resellers operating across a diverse set of markets
Help the team identify and close opportunities for customers to expand their: use of Starlink across hardware, service, data, and products
Build hardware and service forecasts that leadership can rely on, accounting: for differences in customer demand and execution across countries
Develop a clear view of where the largest opportunities and risks are across: the region and focus the team accordingly
Work through local billing, tax, payment, regulatory, capacity, logistics,: and activation issues when they are blocking revenue
What they're looking for
- Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations,: Support, and Logistics to move customer opportunities forward
- Align closely with regional Sales and Channel Sales teams so resellers: receive a clear and consistent message across markets
- Identify issues that repeat across countries and work with the right teams to: create solutions that can scale across the region
- Stay close enough to the work to know when to coach, when to step in, and: when to let the team run independently
