The opportunity
Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement .
What you'll do
Building and scaling a high-performing team, supporting both specialized: Integration Consultants and Technical Solution Consultants; empowering them to comfortably manage high-volume portfolios while maintaining Ashby's high standards for quality.
Building the operational infrastructure required to scale technical services,: including capacity planning, project prioritization, quality standards, and repeatable delivery processes. You know when to standardize, when to customize, and how to balance speed, quality, and customer outcomes.
Acting as a senior escalation point, leveraging your foundational knowledge: of Workday architecture and complex API capabilities to guide your team. Diving into active integrations, troubleshooting roadblocks, and translating ambiguity into clear technical paths, helping your team scope solutions.
Owning the evolution of our technical services offerings, identifying: recurring customer needs, evaluating opportunities to standardize solutions, and determining where new technical capabilities will deliver the greatest customer and business impact.
Partnering closely with Product, Engineering, Sales, and Implementation to: distinguish product gaps from services opportunities, establish clear ownership of complex technical challenges, and ensure customer commitments are both technically feasible and commercially sound.
+ years of experience in technical consulting, integration services, or: technical implementations, with at least 3+ years directly managing and scaling a team of technical resources.
What they're looking for
- Strong working knowledge of enterprise integrations, including Workday: architecture, APIs, authentication, data mapping, and integration design. You can critically evaluate proposed solutions, identify technical risks, and guide consultants through complex implementation challenges, ultimately translating these concepts into clear, actionable strategies for non-technical audiences and executive stakeholders.
- Demonstrated success guiding a team of consultants through a high-volume: portfolio of mid-to-large tier enterprise organizations. You know how to orchestrate moving pieces, keep a mixed-discipline team on track, and balance bandwidth across concurrent enterprise projects.
- Experience actively building a team by anticipating future gaps, looking: around the corner to determine what technical capabilities or services we will need next before the demand even hits.
- Dive into the technical details; if you prefer to manage from a distance: rather than understand the underlying architecture and challenge technical decisions, this isn't a fit.
