Member of Protocols - Client Success & Operations Manager, Token VestingActive$42K

Anchorage Digital
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The opportunity

With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in-person onboarding process - no exceptions . Security is our foundation and we prioritize…

What you'll do

  • Drive operational and data execution: take in client spreadsheets, act as a temporary data admin, and upload, review, and validate client data for accuracy.

  • Build and configure the series of complex APIs that connect the platform to clients' custody accounts.

  • Communicate client reported bugs / needs directly with engineering team as primary point of contact.

  • Lead a portfolio of protocol clients across both pre and post TGE.

  • Manage ongoing operational needs: data changes, adding users, bug fixes, and other day-to-day requests — with rigor across a portfolio scaling toward ~25 companies / ~2,000 users.

  • Collaborate with the broader organization and engineering to own client: requests, feature requests, and bug resolution.

What they're looking for

  • Deliver status updates back to clients and coordinate with sales to identify and convert investor prospects.
  • Listen to clients through a high cadence of meetings (typically 10–20 in the: first quarter of a new engagement), surfacing issues early and discovering new opportunities.
  • Contribute commercial impact by upselling investor-facing products and expanding existing relationships.
  • Coordinate with existing CX, Custody, and Protocol team members for a mix of integrated service delivery.