The opportunity
Own the full customer lifecycle—new logo, expansion, and renewal—as the single account owner for your book of business, with responsibility for ensuring credits sold translate into credits consumed
What you'll do
Own the full customer lifecycle—new logo, expansion, and renewal—as the: single account owner for your book of business, with responsibility for ensuring credits sold translate into credits consumed
Design and build workflow solutions live with customers: the discovery is the demo, not the slide deck—you’ll run discovery, design current-to-future-state workflow architecture, and co-build in Notion with the customer
Partner with BDRs on target account planning and co-own the outbound motion: for your book, running direct outreach to priority stakeholders alongside BDR-sourced pipeline
Navigate commercial sizing, proposal construction, procurement, legal, and: security review to close deals with the right scope, credits, and implementation path
Guide customers through early implementation with a clear adoption plan and: handoff to Outcomes Architects for ongoing multi-workflow expansion
Partner with Outcomes Architects (OA) on onboarding, adoption plans,: expansion strategies, and renewal execution—owning the commercial arc while OAs drive day-to-day workflow adoption
What they're looking for
- Experience in selling technical products to technical buyers in the Mid-Market segment (500-2999 employees)
- Technical fluency and genuine comfort building live in software—you can demo,: co-design, and troubleshoot in front of a customer without a specialist in the room
- Strong discovery and qualification instincts, with the ability to map: customer workflows and translate them into commercial outcomes and adoption plans
- Experience running complex, multi-stakeholder interactions including: procurement, legal, and security review cycles
