Mobile Service Technician, HoustonPosted today
The opportunity
At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market.
What you'll do
Function as a Service Advisor and perform parts department duties including: ordering, returns, and inventory management
Work directly with clients to provide a high level of customer experience
Effectively work with the appropriate software suite to properly and: completely document all customer vehicle interactions
Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and: general Electric Vehicle (EV) systems
Properly perform the walk-around and write-up processes, accurately: ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
Accurately document client concerns for diagnosis and repair
What they're looking for
- Follow correct repair order documentation procedures, i.e. The Three C’s
- Invoice and collect payment
- Perform customer service duties such as answer phones, scheduling: appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
- Review appointment schedule to plan travel time and visit duration for mobile services
