The opportunity
Flexport is growing its operations in the local market, and this is your chance to help build them. As an Ocean Operations Associate, you’ll play a critical role in making global trade easy for our customers, connecting with over 10,000 clients and suppliers across 109 countries.
What you'll do
Use Flexport allocation tools to actively route cargo to ocean carrier: contracts with optimal cost, transit time, and allocation availability
Ensure all operational activities comply with international shipping: regulations, company policies, and customer SOPs
Prepare presentations and analysis for monthly and quarterly partner review processes
Build and maintain an operational performance framework, including processes: and tools to measure ocean partner performance across the local market
Drive performance management of freight forwarding partners, customs: partners, and ocean carriers using global metrics, targets, dashboards, and reporting
Define and refine operational performance and product adoption metrics in: alignment with Account Management, Global Operations, and Operational Excellence teams
What they're looking for
- Serve as a trusted advisor and coach to partners, continuously identifying: gaps and developing solutions focused on process standardisation
- Identify partner training needs, and design and execute training programmes to drive operational quality
- Build strong relationships with global stakeholders, managing competing: priorities and influencing outcomes across teams
- Create enablement resources so internal teams can efficiently manage shipments in and out of the local market