The opportunity
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.
What you'll do
Troubleshoot and solve external user issues
Analyze our processes and instigate changes to help scale our operations and improve user experience
Work closely with other Stripe teams to improve our product offerings and: messaging around new products and features
Gain unique insights into how thousands of businesses on Stripe scale and operate
Have an opportunity to learn how Stripe operates from the ground up and make: a real impact on the future of the organization
Be a part of building a brand-new team and operational culture for Stripe
What they're looking for
- You have a user-first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbal
- You excel in critical thinking and problem solving
- You have prior experience in customer service or internal and external user-facing operations
- You enjoy learning about technical products and processes, you're an: organized, self-starter with passion for finding solutions to our user’s challenges
- You have a process-oriented mindset and the ability to get things done
- You enjoy working in an in-office environment with strong cross-team collaboration and support
- You prioritize well and enjoy working in a quick-moving environment