The opportunity
The Professional Services team exists to drive the adoption of Stripe's capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey.
What you'll do
Drive time-to-value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.
Deliver technical workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud and Radar configuration, and financial reporting.
Proactive unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.
Operational readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes.
User experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process.
Continuous learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you provide the most current and strategic advice to your users.
What they're looking for
- Advanced English proficiency (fluent written and spoken). You explain complex: API architecture to non-technical stakeholders and discuss business value with developers.
- + years of experience in implementation consulting, technical support, or: solutions engineering, preferably in API technologies or SaaS environments
- Technical aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments
- Problem solving: You don't just find the answer. You find the best solution for the user's specific business model.
- Experience in providing technical support or customer implementations
- Experience working with financial systems, online payments, or e-commerce platforms
- Experience collaborating with cross-functional teams in a fast-paced environment
- Experience delivering live technical training to users