The opportunity
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.
What you'll do
Troubleshoot and solve external user issues
Communicate resolutions to end users in English
Analyze our processes and instigate changes to help scale our operations and improve user experience
Work closely with other Stripe teams to improve our product offerings and: messaging around new products and features
Gain unique insights into how thousands of businesses on Stripe scale and operate
Have an opportunity to learn how Stripe operates from ground up and make a: real impact on the future organization
What they're looking for
- You have a user first mindset and are energized by the challenge of solving difficult problems
- You have excellent communication skills, both written and verbal
- You have business proficiency in written and spoken English
- You excel in analytical thinking and problem solving
- You might have prior experience in customer service or internal/external user facing operations
- You enjoy learning about technical products and processes, you are an: organized, self-starter with passion for finding solutions to user’s challenges
- You have a process-oriented mindset and ability to get things done
- You enjoy working in an in-office environment with strong cross team collaboration and support
