The opportunity
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
What you'll do
Ensure smooth daily field operations: monitor performance, create/refine playbooks and SOPs, support workforce planning, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
Conduct deep-dive analysis to identify root causes of issues, using insights: from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
Own end-to-end processes like invoicing and asset tracking to support the success of the business
Audit performance of functional areas against SLAs, proactively identifying: and escalating risks and inefficiencies
Support the Bluebikes team in maintaining relationships with our city: partners and addressing market-specific operational issues or special projects
Communicate clearly and confidently with stakeholders, clients, and vendors,: tackling challenging conversations when necessary
What they're looking for
- Manage shifting priorities effectively, adapting to dynamic needs while: maintaining a positive, solution-oriented attitude
- Bachelor’s degree or 4+ years of experience overseeing operations in a: complex, fast-moving, rapidly changing environment such as a distribution warehouse, marketplace, or delivery operation
- Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions
- Excellent organizational and time management skills
