The opportunity
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion.
What you'll do
Drive workflow adoption and value realization for a book of named accounts: ensuring your customers know how to deliver outcomes with Notion
Contribute directly to NRR with predictable renewal and expansion pipeline: and proactive product adoption for your book of business
Partner closely with Solutions Consultants on strategy for expansion and: renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
Define and maintain mutual success plans that proactively guide customers: through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
Facilitate use-case consultations that guide customers through their: continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion
Identify opportunities to engage Services for customers with complex or: technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered
What they're looking for
- Learn Notion’s product and the broader AI ecosystem inside and out so you can: be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system
- Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base
- Experience driving customer adoption, value realization, renewals, or: expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand: business problems, map workflows, and translate goals into practical implementation plans
