The opportunity
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to…
What you'll do
Define and own the operating model for partner management, including: processes, decision rights, governance, documentation, and escalation paths.
Establish partner SLAs, KPIs, reporting cadences, and performance-review: mechanisms; hold internal and external stakeholders accountable to them.
Build reporting that provides clear visibility into partner performance,: operational health, volume, quality, incidents, risks, and opportunities.
Own fee reconciliation and related controls, ensuring partner invoices,: contractual terms, payment calculations, and internal records are accurate and resolved on time.
Lead operational readiness for new partners, products, workflows, and program: changes, including requirements, launch plans, testing, training, and post-launch monitoring.
Manage partner incidents and escalations, coordinate root-cause analysis, and: drive durable corrective actions.
What they're looking for
- + years of experience in partner operations, payments operations, financial: operations, vendor management, or a related role in fintech, banking, or another regulated environment (ideally 1+ years of direct partner experience).
- English proficiency/fluency, both written and speaking (note: interviews will be conducted in English)
- Demonstrated experience building operating programs, not just managing established workflows.
- Strong experience defining SLAs, KPIs, and governance structures and using: them to improve external-partner performance.
- Experience with fee, invoice, or financial reconciliation processes,: including investigation and resolution of discrepancies.
- Strong analytical skills and comfort using spreadsheets, data tools, SQL, or: similar tools to build reporting and identify trends.
- Excellent cross-functional communication and stakeholder-management skills,: including the ability to influence senior internal and external partners.
- Sound judgment, strong attention to detail, and the ability to operate: effectively in ambiguous, high-stakes situations.
