The opportunity
As a Technical Operations Analyst on the Payments team, you will own the reliability and accuracy of some of the world's most critical payment flows, a platform processing hundreds of billions of dollars annually. You will sit at the intersection of engineering, finance, and…
What you'll do
Own reconciliation and payments-related investigations, ensuring accurate: ledgering of funds and resolving discrepancies with banking partners swiftly and precisely.
Proactively monitor payment performance across users and payment methods;: triage degradation alerts, diagnose root causes, and communicate findings clearly to technical and non-technical stakeholders.
Serve as the escalation point for complex support inquiries from Technical: Account Managers, Product Support, and internal Stripe teams providing fast, well-reasoned resolutions.
Interface directly with Stripe's global financial partners (card networks,: banks, payment processors) to manage operational incidents and drive resolution.
Validate the accuracy of Stripe's financial data through rigorous analysis: and cross-functional collaboration with finance and infrastructure engineering teams.
Identify process inefficiencies and lead automation initiatives to reduce: manual workload and improve operational throughput at scale.
What they're looking for
- years of experience in a technical operations, payments operations, or financial technology role.
- Advanced SQL proficiency: you write complex queries (joins, window functions, aggregations) independently and use them as a primary tool for investigation and root cause analysis.
- Deep understanding of end-to-end payment flows: including authorization, clearing, settlement, reconciliation, and exception handling across multiple payment methods and geographies.
- Demonstrated experience investigating and resolving high-severity operational: incidents in a payments or financial systems environment with minimal oversight.
- Strong experience working with large-scale financial datasets: validating accuracy, identifying anomalies, and reconciling discrepancies across systems.
- Proven ability to manage complex, cross-functional workflows: coordinating simultaneously with engineering, finance, banking partners, and business teams.
- Track record of identifying process gaps and driving automation or efficiency: improvements that meaningfully reduced manual workload.
- Experience writing and maintaining SOPs, runbooks, and technical documentation to a high standard.
