The opportunity
Our People Operations team keeps the essentials of the employee experience running smoothly across Brazil and Chile, from a new hire's first day through to the benefits that support them every day. The São Paulo team is going through an exciting shift, replacing manual,…
What you'll do
Lead the end-to-end onboarding process for new SumUppers in Brazil, from: offer acceptance through their first weeks, keeping documentation accurate and communication timely
Manage the daily operations of employee benefits in partnership with Marsh: and other providers, keeping data accurate and resolving employee questions quickly
Track service levels and validate provider billing, escalating sensitive: cases such as medical authorisations with care and urgency
Build and maintain clear process documentation, checklists and guides that: keep onboarding and benefits running consistently
Turn onboarding and benefits data into KPIs and dashboards that reveal bottlenecks and guide improvements
Guide and review the work of a Young Apprentice, helping them grow while keeping daily operations consistent
