The opportunity
El Paso, Texas | Full-time | Office-based | $16 per hour
What you'll do
Be the first point of contact for merchants, handling enquiries via phone,: email, and internal channels with empathy and clarity
Troubleshoot and resolve issues with SumUp's products, including smartphones,: tablets, and card readers, guiding merchants through solutions step by step
Work closely with teams across sales, marketing, logistics, and compliance to: make sure merchants always get the right answer
Spot patterns in customer feedback and contribute ideas to improve our support processes and content
Build your product knowledge continuously so you can confidently support: merchants across our growing range of tools
