The opportunity
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
What you'll do
Turn ambiguity into clarity Lead services scoping with customers (Director: to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward
Own the story in pre-sales Partner closely with Sales to position services,: shape deals, and give customers confidence in how they’ll get value from day one
Scope what success looks like Translate business and technical requirements: into clear Statements of Work (SOWs)—including scope, assumptions, exclusions, timelines, dependencies, and customer responsibilities
Design AI-powered solutions Help customers rethink their customer experience: using AI—not just replicate old workflows with new tools
Assess complexity and guide the right approach Evaluate deals across: dimensions like workspace and workflow design, Fin readiness, migration complexity, and integrations - then translate them into clear Statement of Work (SOWs)
Be the bridge Connect customer needs with Product, Engineering, and Customer: Success—making sure what we sell is what we can deliver (and vice versa)
What they're looking for
- Improve the system Contribute to process improvements, tooling, and scalable: ways of working across pre-sales and deployment services
- –5 years in consulting, pre-sales, solutions, or customer success: you’ve solved real customer problems before
- You’re great at engaging both technical teams and senior executives: seamlessly switching between deep technical detail and high-level business conversation
- Proven track record in creating accurate, customer-ready SOWs that led to successful project delivery.
